Orders & Shipping
Where can I buy authentic Dovoh products?
This is the only official Dovoh website. We also have official stores on Amazon, Walmart, and AliExpress - visit here for direct access. For the best experience and authentic products, we recommend shopping through our official channels or authorized retailers.
⚠️ FRAUD ALERT: We have discovered fraudulent websites using similar domain names to impersonate Dovoh. These fake sites display incorrect prices and false contact information.
Report any suspected counterfeit products or suspicious sites using our contact form to help us protect our community.
What is your shipping policy?
Please click [here] to view our complete shipping policy for detailed information about rates, delivery times, and terms.
How can I update incorrect billing information?
Due to Shopify platform limitations, merchants cannot modify billing addresses after an order is placed. If you need to correct your billing information, you'll need to place a new order with the correct details and contact us immediately to cancel the original order.
How can I track my order?
You can track your order status and shipment progress by clicking [Here] to access our order tracking system.
Why don't I see any tracking information?
While all orders are processed within 1-2 business days, tracking information may experience delays in appearing due to third-party logistics provider update schedules. Please allow additional time for tracking details to become available.
Warranty
What is your warranty policy?
We stand behind our laser levels with a comprehensive warranty program: 2-year main unit warranty and 5-year laser accuracy guarantee. Under normal operating conditions, we will repair or replace any main unit that experiences manufacturing defects or accuracy degradation not caused by misuse, accidental damage, or normal wear.
How do I activate my warranty?
Your warranty automatically begins from the date your order is delivered - no additional activation required.
How can I contact customer support for issues?
For faster and more effective support, please email support@dovoh.com with the following information:
Your order number
A detailed description of the issue
Photos or videos showing the problem
Our support team will respond within 24 hours.
Business Partnerships
Do you offer wholesale or partnership opportunities?
Yes! Dovoh is a professional laser level manufacturer offering comprehensive B2B solutions:
OEM/ODM Services - Custom manufacturing and private labeling
Global Dealer Program - Authorized reseller opportunities worldwide
Dropshipping Services - Direct fulfillment for online retailers
Affiliate Program - Commission-based partnership for content creators and marketers
For all partnership and wholesale inquiries, contact us at support@dovoh.com