Return & Refund Policy
1. Return Eligibility
Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, items should be unused, in resalable condition, and returned with their original packaging, accessories, and included components.
Please contact DOVOH at support@dovoh.com with your order number and the email address associated with your order before returning any items. All returns must be approved in advance and sent to the designated return address provided by our team.
2. Return Shipping Costs
Returns Due to a Change of Mind
If you wish to return an item because you changed your mind, no longer need it, ordered the wrong product, or determined that it is not suitable for your intended application, you are responsible for the return shipping costs, where permitted by applicable law.
For heavy, bulky, or multi-item orders, return shipping costs may be significant. The cost will depend on the package dimensions, weight, number of packages, and shipping method.
Please contact us before arranging return shipping so we can provide the appropriate return instructions.
If DOVOH arranges a prepaid return label, any return shipping charge deducted from your refund will be disclosed to you in advance and applied only where permitted by applicable law.
Defective, Damaged, or Incorrect Items
If an item arrives damaged, has a verified manufacturing defect, or was shipped incorrectly due to an error on our part, please contact us before returning it.
After reviewing the issue, we will provide appropriate assistance and cover reasonable return shipping costs when DOVOH is responsible for the return, subject to applicable law.
3. Product Condition
Returned items must meet the eligibility requirements stated in this policy.
Items with signs of use, missing accessories or components, or packaging that affects their resale condition may require further inspection before a refund decision is made.
Any adjustment to a refund will be assessed individually, explained to the customer, and made only where permitted by applicable law. We do not automatically apply a restocking fee to every return.
4. Refunds
Once returned items have been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow time for processing by your payment provider or bank.
Original shipping charges, if any, are non-refundable except where the return results from an error on our part or where otherwise required by applicable law.
5. How to Start a Return
To request a return or refund, please contact DOVOH TECHNOLOGY CO., LIMITED at support@dovoh.com with your order number and the email address associated with your order.
Our team will review your request and provide the next steps, including the designated return address and applicable return shipping arrangements.
Please do not send items back before receiving return instructions from our team.